Refund Policy

This Refund Policy outlines the terms under which refunds or credits may apply when dealing with DFS Ag.

No Online Payments

DFS Ag does not currently process payments via this website. All transactions, including payments for products and services, are handled offline through direct invoicing or other agreed arrangements.

Invoiced Purchases

For products purchased via invoice or offline agreement, refund and credit terms are outlined on the relevant invoice or contract documentation. If you have questions about a specific transaction, please refer to your invoice or contact us directly.

Deposits

Where a deposit or advance payment has been made as part of an order or supply agreement, refund eligibility will be assessed on a case-by-case basis. Factors considered include the nature of the order, whether products have been dispatched or custom-blended, and any costs incurred. We will aim to communicate a resolution within a reasonable timeframe, typically within 10 business days of receiving your request.

Product Quality Concerns

If you believe a product supplied by DFS Ag does not meet the agreed specifications or is defective, please contact us as soon as possible with details of the issue. We will review your concern and work with you to reach a fair resolution, which may include replacement, credit, or refund where appropriate.

How to Request a Refund or Credit

To discuss a refund or credit, please contact us at info@dfsag.au with your name, invoice or order reference, and a description of your concern.

Governing Law

This Refund Policy is governed by the laws of the State of Victoria, Australia. Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.